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Donate to our shop

We are open 9am - 4:30pm Monday to Friday and the second Saturday of every month 9am - 3Pm.

Pre-booking your donation appointment is essential and unfortunately, due to COVID procedures you will be turned away if you arrive without an appointment slot.

This is because we still have to quarantine donations for 48 hours to help keep our staff and volunteers safe from COVID.

The wellbeing of our customers, donors, staff and volunteers is, as always, our main priority. To make sure you have a safe and enjoyable visit, we have put safety measures in place.

In line with current government restrictions, all customers and donors visiting our shop and donation station must please wear face coverings while in store and dropping off donations.

Booking your appointment is quick and easy, simply click the link below and choose a day and time that works for you. Please read our Coronavirus procedures and rules below before booking an appointment.

Pre-book donation appointment

We hope to see you soon.

Please read before booking a donation appointment - Coronavirus procedures and rules

Due to COVID19 we can only accept donations by appointment at this point. To book an appointment please click this link or call 01604 973349

Please bear in mind that if you don't have an appointment I'm afraid we will have to turn you away (sorry).

Prior to arriving please read the following information carefully:

We will also be limiting what and how much people can donate - a maximum of 6 bags or boxes per person.

Please ensure all bags and boxes are sealed up well. Please don't bring anything too heavy or bulky as we want this to be a quick drop-off process and want to be as fair as we can to everyone.

If you are signed up for Gift Aid you can label boxes and bags yourself - please attach a label or paper to each bag or box with your post code, surname and Gift Aid number on if you have one of our supporter cards. If you are not currently signed up to Gift Aid but you would like to, you can find the link here

Simply fill out the form and tape it to one of your bags, on the other bags write your name and postcode.

Please be patient with us as we anticipate being extremely busy and will obviously be observing social distancing safety measures to protect you and our volunteers.

Thank you

Donating made easy

We always need good quality items to sell so if you don’t need it, don’t throw it away! You can donate to us in many simple ways.

If you are planning to donate, please make sure that you add gift aid to boost the value of your donation by 25%.

Furniture free collection2

What items can you donate?

We’re really grateful to receive any of the items listed below as they really do fly off our shelves:

Women’s, Men’s and children's clothes
Shoes, bags, belts, jewellery.
Homewares: Bed linen, Curtains, Crockery, ornaments.
Books, Toys & Games, DVD’s & CD’s.
Mobile Phones & tablets
Electricals
Furniture

Unfortunately there are a few items we can’t accept. Please click below for more details:

Items we can't take

Furniture and Housewares

Upholstered furniture without a fire label including items without labels that are part of donated sets
Upholstered furniture with large tears or damage
Furniture with missing parts or damage that may make the item unsafe
Veneered wood furniture with damage to the veneer exposing the inner wood
Candles without instructions

Electrical Items

Electric blankets
Electric showers
Sunbeds and tanning equipment
Waste disposal units
Power tools without instructions
Refrigerators - selected Beko models

Heating and Cooking

Gas appliances (mains or bottled)
Gas cookers
Ovens with glass fronts/doors
Oil filled radiators (not supplied with a thermostat)
Oil heaters (mobile)
Storage heaters hardwired
Oil and gas Agas

Sports and Safety Equipment

Bicycles
Buoyancy aids, lifejackets, inflatable dinghies
Safety helmets, riding hats, crash helmets
Cycle helmets
Safety harnesses of any sort
Firefighting equipment

Children's Equipment

Children's car seats
Prams, pushchairs and buggies
Highchairs
Cots, carry cots, playpens
Toys without a CE mark

Software and Hardware

Home recorded DVDs, video and audio tapes
Home recorded computer games and software on recordable CDs and DVDs

Weapons

Knives
Swords, sword stocks, crossbows
Guns and ammunition (including replica guns)

Miscellaneous

Personal appliances such as shavers, foot spas, etc (unless unused and in with original sealed box)
Duvets and pillows that have been used
Medication including vitamins
Perishable goods, food and drink
Prescription spectacles
Cleaning agents, solvents and adhesives
Ivory
Petrol or diesel fuelled garden tools such as lawn mowers

Contact us

If you have any other questions about what you can and can't donate please call 01604 973349.

How to contact our donation team

Due to the recent changes in the COVID19 rules we will be able to accept donated items strictly by appointment only. To book a donation drop appointment:-