Donate to our shop

We are open 9am - 4:30pm Monday to Friday and the second Saturday of every month 9am - 3Pm. 

Pre-booking your donation appointment is essential and unfortunately, due to COVID procedures you will be turned away if you arrive without an appointment slot.

This is because we still have to quarantine donations for 48 hours to help keep our staff and volunteers safe from COVID.

The wellbeing of our customers, donors, staff and volunteers is, as always, our main priority. To make sure you have a safe and enjoyable visit, we have put safety measures in place. 

In line with current government restrictions, all customers and donors visiting our shop and donation station must please wear face coverings while in store and dropping off donations.

Booking your appointment is quick and easy, simply click the link below and choose a day and time that works for you. Please read our Coronavirus procedures and rules below before booking an appointment.

Pre-book donation appointment

We hope to see you soon.

Please read before booking a donation appointment - Coronavirus procedures and rules Open/Close

Due to COVID19 we can only accept donations by appointment at this point. To book an appointment please click this link or call 01604 973349

Please bear in mind that if you don't have an appointment I'm afraid we will have to turn you away (sorry).

Prior to arriving please read the following information carefully:

We will also be limiting what and how much people can donate - a maximum of 6 bags or boxes per person. 

Please ensure all bags and boxes are sealed up well. Please don't bring anything too heavy or bulky as we want this to be a quick drop-off process and want to be as fair as we can to everyone.

If you are signed up for Gift Aid you can label boxes and bags yourself - please attach a label or paper to each bag or box with your post code, surname and Gift Aid number on if you have one of our supporter cards. If you are not currently signed up to Gift Aid but you would like to, you can find the link here

Simply fill out the form and tape it to one of your bags, on the other bags write your name and postcode.

Please be patient with us as we anticipate being extremely busy and will obviously be observing social distancing safety measures to protect you and our volunteers.

Thank you 

Donating made easy

We always need good quality items to sell so if you don’t need it, don’t throw it away! You can donate to us in many simple ways.

If you are planning to donate, please make sure that you add gift aid to boost the value of your donation by 25%.

Furniture free collection2


Donation Bin

Gift aid

eBay selling for charity3


What items can you donate?

We’re really grateful to receive any of the items listed below as they really do fly off our shelves:

  • Women’s, Men’s and children's clothes
  • Shoes, bags, belts, jewellery.
  • Homewares: Bed linen, Curtains, Crockery, ornaments.
  • Books, Toys & Games, DVD’s & CD’s.
  • Mobile Phones & tablets
  • Electricals
  • Furniture

Unfortunately there are a few items we can’t accept. Please click below for more details: 

Items we can't take Open/Close

Furniture and Housewares

  • Upholstered furniture without a fire label including items without labels that are part of donated sets
  • Upholstered furniture with large tears or damage
  • Furniture with missing parts or damage that may make the item unsafe
  • Veneered wood furniture with damage to the veneer exposing the inner wood
  • Candles without instructions

Electrical Items

  • Electric blankets
  • Electric showers
  • Sunbeds and tanning equipment
  • Waste disposal units
  • Power tools without instructions
  • Refrigerators - selected Beko models

Heating and Cooking

  • Gas appliances (mains or bottled)
  • Gas cookers
  • Ovens with glass fronts/doors
  • Oil filled radiators (not supplied with a thermostat)
  • Oil heaters (mobile)
  • Storage heaters hardwired
  • Oil and gas Agas

Sports and Safety Equipment

  • Bicycles
  • Buoyancy aids, lifejackets, inflatable dinghies
  • Safety helmets, riding hats, crash helmets
  • Cycle helmets
  • Safety harnesses of any sort
  • Firefighting equipment

Children's Equipment

  • Children's car seats
  • Prams, pushchairs and buggies
  • Highchairs
  • Cots, carry cots, playpens
  • Toys without a CE mark

Software and Hardware

  • Home recorded DVDs, video and audio tapes
  • Home recorded computer games and software on recordable CDs and DVDs


  • Knives
  • Swords, sword stocks, crossbows
  • Guns and ammunition (including replica guns)


  • Personal appliances such as shavers, foot spas, etc (unless unused and in with original sealed box)
  • Duvets and pillows that have been used
  • Medication including vitamins
  • Perishable goods, food and drink
  • Prescription spectacles
  • Cleaning agents, solvents and adhesives
  • Ivory
  • Petrol or diesel fuelled garden tools such as lawn mowers

Contact us

If you have any other questions about what you can and can't donate please call 01604 973349.

How to contact our donation team

Due to the recent changes in the COVID19 rules we will be able to accept donated items strictly by appointment only. To book a donation drop appointment:-

General Donations 

Small ItemsRetail photo 2

phone snip

email snip


Furniture & Large Items

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 email snip2


Contact details:-


Cynthia Spencer Hospice Donation Station
Pondwood House
Pondwood Close
Moulton Park


01604 973349

Normal Opening hours

Monday to Friday: 9am to 4.30pm
The second Saturday of every month: 9am -3pm

Interested in volunteering?

By giving just two hours of your time you can make a difference to a patient's life.

Volunteering opportunities

We couldn't do it without you